Airport Transfer & Waiting Policy

2. Providing Accurate Flight Information

For airport arrivals, customers should provide:

• Airline and flight number.
• Scheduled arrival date and time.
• Arrival terminal, where known.
• Passenger count.
• Luggage requirements.
• Destination address.
• Contact number and any special requests.

Accurate flight details allow our team to monitor the supplied flight and coordinate the pickup using available arrival information.

If your flight number, arrival airport, or travel schedule changes, please notify us as soon as possible.

3. Complimentary Waiting for Airport Arrivals

For an airport pickup with a valid flight number, Rideon provides up to 60 minutes of complimentary waiting from the flight's actual arrival time, in accordance with the published airport transfer terms.

The waiting allowance is intended to give passengers reasonable time to complete arrival formalities and reach the confirmed meeting point.

The allowance does not guarantee unlimited waiting or cover delays caused by circumstances beyond the confirmed booking terms.

Additional waiting beyond the complimentary period may incur charges at the applicable confirmed rate.

4. Airport Pickups Without Flight Information

If a customer does not provide valid flight information, the pickup will generally follow the confirmed booking time.

The current published policy provides a 15-minute grace period for regular pickups without flight-based waiting arrangements.

Additional waiting beyond the applicable allowance may incur charges.

Customers should provide a valid flight number whenever possible to help us coordinate airport arrivals more effectively.

5. Flight Delays, Early Arrivals, and Schedule Changes

Rideon uses the flight information supplied by the customer to coordinate airport pickups.

If a flight is delayed or arrives earlier than scheduled, our team will make reasonable efforts to adjust the pickup arrangement based on available information, chauffeur availability, and operational conditions.

Customers should contact Rideon promptly if their flight is cancelled, diverted, changed, or replaced with another flight.

Any additional costs arising from significant schedule changes or additional waiting will be handled according to the confirmed booking terms.

6. Meeting Points and Chauffeur Contact

Before the journey, Rideon will communicate the applicable pickup instructions and meeting arrangements.

Depending on the booking, these may include:

• Airport terminal and designated meeting point.
• Chauffeur or vehicle contact details.
• Vehicle category and identification information.
• Instructions for contacting the booking team.
• Meet-and-greet arrangements, if requested and confirmed.

Customers should keep their telephone available after landing and follow the agreed pickup instructions.

7. Meet-and-Greet Service

Meet-and-greet service may be available upon advance request and confirmation.

The exact meeting location, service inclusions, additional fees, and airport access requirements will be communicated before the booking is finalized.

Meet-and-greet availability may depend on airport rules, terminal restrictions, and operational conditions.

8. Airport Drop-Offs

For airport departures, customers should provide the pickup address, requested pickup time, airline, terminal, departure time, passenger count, and luggage requirements.

Rideon will coordinate the journey according to the confirmed itinerary.

Customers are responsible for allowing sufficient time for traffic, check-in, security procedures, and other airline requirements. Rideon does not guarantee airline check-in or boarding deadlines.

9. Parking, Tolls, and Additional Stops

Airport parking, tolls, and other third-party charges are billed separately unless specifically included in the confirmed quotation.

Additional stops, route changes, or extended waiting may result in extra charges. Any relevant charges will be communicated in accordance with the booking terms.

10. Child Seats and Luggage

Child seats must be requested in advance and are subject to availability. Applicable fees and vehicle capacity will be confirmed before booking.

Customers should accurately disclose the number of passengers and the quantity and size of their luggage to help ensure that the selected vehicle is suitable.

11. Cancellations and No-Shows

Airport transfer cancellations and no-shows are governed by the applicable booking confirmation and Rideon's Cancellation & Refund Policy.

Customers should contact Rideon as early as possible if they cannot locate their chauffeur or expect to miss the confirmed pickup.

12. Contact Us

Rideon Chauffeur Service
Phone / WhatsApp: +966 53 759 8325
Email: info@rideoon.com
Address: Al Murabba, Riyadh-12612, Saudi Arabia
Website: https://rideoon.com