Terms and Conditions

2. Our Services

Rideon coordinates private chauffeur-driven transportation based on customer requirements, vehicle availability, service location, and confirmed booking details.

Our services may include:

• Airport pickup and drop-off in Riyadh.
• Executive and corporate transfers.
• Hourly chauffeur services.
• Monthly chauffeur arrangements.
• Event and wedding transportation.
• Group transportation.
• Private intercity transfers from Riyadh to selected destinations.

All bookings are subject to availability and confirmation by our team.

3. Booking Requests and Confirmation

Customers may contact us through our website, telephone, WhatsApp, or other available booking channels.

To request a quotation, customers should provide accurate information, including:

• Full name and contact details.
• Pickup and destination addresses.
• Travel date and requested pickup time.
• Passenger count and luggage requirements.
• Flight details for airport transfers.
• Preferred vehicle and service type.
• Additional stops or special requirements.

A quotation or availability enquiry does not, by itself, constitute a confirmed reservation. A booking becomes confirmed when Rideon communicates acceptance of the reservation and the applicable payment or deposit requirements have been satisfied.

Customers should review the confirmed itinerary, vehicle category, pricing, waiting allowance, additional fees, and cancellation conditions before proceeding.

4. Pricing and Quotations

Prices depend on the selected vehicle, service type, journey distance, booking duration, itinerary, and additional requirements.

Your quotation will specify the agreed price and identify applicable additional charges, taxes, or fees where relevant.

Unless expressly included in the quotation, charges such as parking, tolls, airport parking, venue access, additional mileage, additional waiting, and route changes may be billed separately.

Any applicable VAT or other taxes will be presented in accordance with applicable requirements.

5. Vehicle Availability and Substitution

Vehicle requests are subject to availability. A vehicle displayed on our website does not guarantee availability for a particular date or journey.

If the requested vehicle becomes unavailable, Rideon may propose an alternative of comparable suitability. Any material change in vehicle category or price must be communicated to the customer for agreement before proceeding.

6. Passenger Responsibilities

Customers are responsible for:

• Providing accurate booking and contact information.
• Being ready at the confirmed pickup location and time.
• Ensuring the passenger count does not exceed the confirmed vehicle capacity.
• Providing accurate luggage and child-seat requirements.
• Following applicable safety instructions and local laws.
• Treating chauffeurs, vehicles, and operational personnel respectfully.
• Paying the agreed charges and any properly disclosed additional fees.

Customers must inform Rideon promptly of material changes to their itinerary or requirements.

7. Hourly Chauffeur Services

Hourly bookings reserve a vehicle and chauffeur for the confirmed service period.

The applicable package duration, included kilometres, permitted service area, waiting arrangements, and additional charges will be specified in the booking quotation.

Waiting between stops counts toward the booked service period. Extensions are subject to availability and are charged according to the confirmed additional-time rate.

Travel outside the agreed service area, additional mileage, parking, tolls, and other third-party costs may incur additional charges.

8. Airport Transfers

Customers should provide accurate flight information, terminal details, pickup instructions, passenger numbers, and luggage requirements.

For eligible airport pickups with a valid flight number, Rideon provides flight monitoring and up to 60 minutes of complimentary waiting from actual flight arrival, as stated in our current Airport Transfer & Waiting Policy.

Airport bookings without valid flight information may follow the confirmed pickup time and applicable grace period.

Meet-and-greet services, child seats, and additional stops must be requested in advance and are subject to availability and confirmation.

9. Delays and Unforeseen Circumstances

Rideon will make reasonable efforts to deliver the confirmed service. However, traffic, road closures, accidents, weather, airport restrictions, security measures, and other circumstances beyond reasonable operational control may affect pickup or arrival times.

Customers should allow sufficient travel time, particularly when travelling to airports, attending events, or making time-sensitive connections.

10. Prohibited Conduct and Vehicle Use

Customers must not use Rideon's services for unlawful activities or engage in conduct that endangers the chauffeur, passengers, or other road users.

Smoking, damage to the vehicle, excessive soiling, or other prohibited conduct may result in applicable cleaning, repair, or additional service charges where permitted by law and disclosed in the booking terms.

11. Payments, Cancellations, and Refunds

Payment methods, payment deadlines, deposits, cancellation charges, and refund eligibility are governed by the applicable booking confirmation and the published Booking & Payment Policy and Cancellation & Refund Policy. Customers should review these policies before completing payment.

12. Complaints and Customer Support

Customers who experience a service issue should contact Rideon as soon as reasonably possible and provide the booking reference, journey details, and relevant supporting information. We will review complaints fairly and seek an appropriate resolution.

13. Limitation of Liability

To the extent permitted by applicable law, Rideon will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory rights available to consumers.

14. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

15. Changes to These Terms

Rideon may update these Terms and Conditions when reasonably necessary. Updated terms will be published on this page. The terms applicable to an existing booking will be determined by the booking agreement and applicable law.

16. Governing Law

These Terms and Conditions are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia, without limiting any mandatory consumer protections or other legal rights that apply.

17. Contact Information

For questions or assistance regarding these terms, contact:

Rideon Chauffeur Service
Al Murabba, Riyadh-12612, Saudi Arabia
Phone / WhatsApp: +966 53 759 8325
Email: info@rideoon.com
Website: https://rideoon.com