Booking & Payment Policy

2. How to Book

Customers can request a quotation through our website, telephone, WhatsApp, or another authorized booking channel.

To help us prepare an accurate quotation, please provide:

• Your name and contact details.
• Pickup and destination locations.
• Travel date and pickup time.
• Return date, if applicable.
• Number of passengers and luggage requirements.
• Flight number and terminal for airport transfers.
• Preferred vehicle category.
• Booking duration and planned stops, where applicable.
• Any special requests or additional requirements.

Our booking team will review the request, check availability, and provide a quotation based on your travel requirements.

3. Booking Confirmation

Submitting an enquiry does not guarantee vehicle availability or confirm a reservation.

A booking is confirmed when Rideon accepts the request, communicates the applicable terms, and receives the required payment or deposit.

Customers should review the following before completing a reservation:

• Service type and itinerary.
• Pickup date, time, and location.
• Vehicle category and passenger capacity.
• Booking duration and included kilometres, where applicable.
• Total quoted price and applicable taxes.
• Payment deadline and method.
• Waiting allowance and additional charges.
• Cancellation and refund terms.

Please contact us promptly if any booking detail is incorrect.

4. Reservation and Payment Requirements

The payment requirements below are based on Rideon's supplied reservation policy.

Airport Pickups and Transfers

Full payment is required in advance to confirm an airport pickup or transfer, according to the applicable quotation.

Single-Day Hourly Bookings

Full payment is required in advance to confirm a single-day hourly chauffeur booking.

Multi-Day Hourly Bookings of Two or More Days

A deposit of 40% of the estimated total booking price is required to confirm a multi-day hourly booking. The remaining 60% must be settled on the second day of service, as specified in the confirmed booking arrangement.

Any different payment schedule must be agreed upon in writing before the reservation is confirmed.

Other Services

Payment requirements for corporate, monthly, event, group, and intercity bookings will be specified in the relevant quotation or service agreement.

5. Accepted Payment Methods

Depending on the booking arrangement, Rideon may accept:

• Cash.
• Bank transfer.
• Mastercard.
• Visa.
• Stripe-supported payment methods.

Available methods and payment instructions will be communicated during the booking process. Customers should only make payments using the instructions provided by Rideon's authorized booking team.

6. Pricing, Taxes, and Additional Charges

The final price depends on the selected vehicle, service duration, distance, itinerary, and any additional requirements.

Unless explicitly included in the quotation, the following may be charged separately:

• Additional waiting time.
• Additional hours or extended service.
• Kilometres exceeding the included allowance.
• Airport parking and other parking fees.
• Tolls and venue access charges.
• Additional stops or substantial itinerary changes.
• Other agreed additional services.

Applicable VAT or other taxes will be identified in the quotation or invoice as required by law.

7. Payment Confirmation and Receipts

Customers should retain their payment confirmation or transaction reference.

Where applicable, Rideon will provide booking confirmation and invoice information for completed payment arrangements. Corporate invoices and billing arrangements are subject to the relevant agreement.

A payment initiated by the customer may require additional time to be confirmed by the payment provider or bank.

8. Payment Failure or Delay

If a payment fails, is reversed, or cannot be verified, Rideon may contact the customer to arrange an alternative payment method.

A reservation that requires advance payment may remain unconfirmed until the required amount has been received and verified.

Customers should contact Rideon immediately if they experience a payment problem.

9. Cancellation and Refunds

All cancellations, refund requests, and applicable charges are governed by the Cancellation & Refund Policy and the specific terms communicated in the confirmed booking. Please review those terms before making payment.

10. Changes to a Booking

Changes to the itinerary, booking duration, vehicle category, or service date are subject to availability and may affect the total price.

Rideon will communicate any revised charges before confirming a requested change.

11. Contact Us

Rideon Chauffeur Service
Al Murabba, Riyadh-12612, Saudi Arabia
Phone / WhatsApp: +966 53 759 8325
Email: info@rideoon.com
Website: https://rideoon.com