Table of Contents
Last Updated: 26 October 2026
1. Overview
At Rideon Chauffeur Service, we understand that travel plans may change. This Cancellation & Refund Policy explains how customers can cancel a reservation and how applicable cancellation charges and refunds are handled.
This policy applies to confirmed chauffeur bookings made through our website, telephone, WhatsApp, or other authorized booking channels, subject to the terms of the specific reservation.
2. How to Cancel a Booking
To request a cancellation, contact our booking team using the contact details below:
Phone / WhatsApp: +966 53 759 8325
Email: info@rideoon.com
Please provide your name, booking reference, scheduled pickup date and time, and reason for cancellation.
A cancellation request is considered received when it reaches Rideon through an authorized communication channel. Customers should retain any cancellation acknowledgement for their records.
3. Hourly Chauffeur Cancellation Charges
For standard hourly chauffeur bookings in Riyadh, the following cancellation terms apply:
- More than 24 hours before pickup: Free cancellation.
- 12 to 24 hours before pickup: A cancellation charge of 50% of the applicable booking price.
- Less than 12 hours before pickup: A cancellation charge of 100% of the applicable booking price.
- No-show: A charge of 100% of the applicable booking price.
The applicable cancellation amount will be calculated against the confirmed booking price, subject to the specific reservation terms and applicable law.
4. Airport Transfers and Other Services
Airport transfers, corporate reservations, events, monthly arrangements, group transportation, and intercity journeys may involve different operational commitments.
The cancellation deadline, applicable charge, and refund conditions for these bookings will be communicated in the quotation or booking confirmation before payment.
Where a booking confirmation specifies a different cancellation arrangement, the agreed booking-specific terms will apply to the extent permitted by law.
5. Refund Eligibility
Where a customer is entitled to a refund, Rideon will calculate the refundable amount after deducting any valid cancellation charges and other amounts properly due under the confirmed booking terms.
Refund eligibility may depend on:
- The type of service booked.
- The time the cancellation request is received.
- Whether the chauffeur or vehicle has already been dispatched.
- Any non-refundable third-party charges disclosed before booking.
- The payment method and applicable legal requirements.
No deduction will be made where prohibited by applicable law.
6. Refund Processing Time
Approved refunds will be initiated within a reasonable period after the cancellation and refund amount have been confirmed.
The time required for the funds to appear in a customer's account depends on the payment provider, bank, and original payment method.
Where a payment provider or bank is responsible for the delay, customers may need to contact that provider for further information.
7. Cancellations by Rideon
If Rideon cannot fulfil a confirmed booking and cannot agree with the customer on a suitable alternative, we will arrange an appropriate refund for the undelivered service, subject to applicable law and the circumstances of the booking.
We will notify the customer as soon as reasonably practicable and explain the available options.
8. Changes to a Reservation
Requests to change pickup times, locations, destinations, vehicles, passenger counts, or service durations are subject to availability.
A requested change may affect the original quotation, waiting arrangements, service duration, and cancellation conditions. Any additional charges will be communicated before the change is confirmed.
A change is not confirmed until Rideon has accepted it.
9. No-Show Policy
A no-show occurs when the customer fails to arrive at the agreed pickup location within the applicable waiting period and does not successfully contact Rideon to make alternative arrangements.
No-show charges are applied according to the confirmed service terms. For standard hourly chauffeur bookings, the published no-show charge is 100% of the booking price.
Airport waiting arrangements are governed by the Airport Transfer & Waiting Policy and the booking confirmation.
10. Disputes and Refund Questions
If you believe a cancellation charge or refund has been calculated incorrectly, contact us with your booking reference and supporting details. Rideon will review the matter and respond in accordance with the applicable booking terms and legal requirements.
11. Contact Us
Rideon Chauffeur Service
Al Murabba, Riyadh-12612, Saudi Arabia
Phone / WhatsApp: +966 53 759 8325
Email: info@rideoon.com
Website: https://rideoon.com
Have Questions About Our Policies?
Our Riyadh operations and dispatch team is available 24/7 to answer policy, booking, or reservation questions.