Privacy Policy

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Telephone number and WhatsApp contact details
• Company name and business contact information, where applicable

Booking and Travel Information

• Pickup and drop-off locations
• Travel dates and requested pickup times
• Flight number and airport terminal details
• Passenger numbers and luggage requirements
• Preferred vehicle category and chauffeur service
• Special requests, additional stops, and itinerary details

Payment and Transaction Information

We may collect booking references, payment status, invoice details, transaction records, and information required to manage payments.

Payments may be arranged through cash, bank transfer, Mastercard, Visa, or Stripe, depending on the confirmed booking. Card information submitted directly to a payment provider is handled according to that provider’s systems and policies. We do not claim to store full card details unless our actual payment systems require and support such processing.

Technical Information

When you visit our website, certain technical information may be collected, including IP address, browser type, device information, pages visited, referring URLs, and website interaction data. The information collected depends on our website configuration, analytics tools, and cookie preferences.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and quotation requests.
• Check vehicle and chauffeur availability.
• Confirm and manage reservations.
• Coordinate airport pickups and flight-related arrangements.
• Communicate booking confirmations, changes, and service updates.
• Process payments, invoices, cancellations, and refunds.
• Provide customer support and handle complaints.
• Improve website performance and customer experience.
• Protect our services against fraud, misuse, and unauthorized activity.
• Meet applicable legal, regulatory, accounting, and contractual obligations.
• Send promotional communications where permitted by law and subject to applicable consent requirements.

4. Legal Basis for Processing

Where required by applicable law, we process personal information on an appropriate legal basis, which may include fulfilling a contract, taking steps requested before entering into a contract, complying with legal obligations, obtaining consent, or pursuing legitimate interests where legally permitted.

5. Sharing of Personal Information

We may share relevant information with:

• Chauffeurs and operational personnel responsible for fulfilling your booking.
• Payment processors and financial service providers.
• Website hosting, security, analytics, and communication service providers.
• Corporate clients or authorized booking representatives, where relevant.
• Government authorities, regulators, courts, or law enforcement agencies when legally required.
• Other parties where you have provided valid consent or disclosure is otherwise permitted by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose.

6. International Data Transfers

Some service providers may process information outside Saudi Arabia. Where personal information is transferred internationally, we will apply the safeguards and requirements prescribed by applicable data protection laws.

7. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, measure performance, and improve our services.

Where required, non-essential cookies and tracking technologies will be used only after obtaining the appropriate consent. You can review available choices through our cookie settings or your browser settings.

For further information, please read our Cookie Policy.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal obligations. Retention periods depend on the type of information, the nature of the booking, and applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in eligible circumstances.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where legally applicable.
• Submit a complaint to the relevant data protection authority.

Requests may be subject to identity verification and legal exceptions.

11. Third-Party Websites

Our website may contain links to third-party websites, payment providers, messaging platforms, or external services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing information.

12. Children's Privacy

Our website and booking services are intended for individuals arranging transportation services, rather than children independently using the website. If information about a child is required for a booking, such as a child-seat request, it should be provided by an appropriate adult and handled in accordance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, or legal obligations. The revised policy will be published on this page with an updated revision date.

14. Contact Us

For privacy-related questions or requests, contact:

Rideon Chauffeur Service
Al Murabba, Riyadh-12612, Saudi Arabia
Phone / WhatsApp: +966 53 759 8325
Email: info@rideoon.com
Website: https://rideoon.com